Privacy Policy & Terms and Conditions

Thank you for choosing our travel package(s). By booking a trip through our website, you´re deemed to have agreed to its terms of use. Please read the following terms and procedures in order to make sure that you´ve clearly understood the conditions of your preferred trip. All of the below-mentioned terms and conditions are applicable for bookings made through our websites such as :

A. The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted

Pricing

Our policy assures you of economical pricing, along with the convenience of making reservations online. Unless otherwise mentioned, prices quoted on our website are charged on per person basis and do not include tips given to tour guides or drivers, passport/visa fees, travel insurance, drinks or food, accommodation, room services, and laundry. The published rates may change without prior notice, particularly in case of any unforeseen circumstance, such as an increase in airline tickets, hotel rates, or transport expenses.

Methods of Payment

We accept almost all major credit cards, such as Visa, MasterCard, American Express, Discover, and Diners. Full payment must be done by credit card, and guests are entailed to provide their credit card number to complete the transaction. This, in turn, will be shown as a charge on your statement.
B. All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties

Confirmation of Payment

Once the payment is done, our travel consultants will send you a confirmation slip by e-mail. Its print can be produced as evidence of payment to the service provider to redeem your tour package. But make sure that you´ve provided correct information pertaining to your travel requirements at the time
of booking.

Cancellation , No-Show Policy & Refund

4.1 Cancellation

  • Every Tour Activity/Attraction/Hotel has its own cancellation policies, before booking any activity
    with Tours, the client has to read the cancellation policy of that particular tour.
  • Combo tours can be canceled, but if anyone is canceling any of the single tours in combo then they will not able to avail combo offer, In this case, will consider the Individual tour price of the non-canceled tour & Refund the remaining amount.
  • While booking combo please make sure that all combo tour options are available. If not, you would only be able to enjoy the tours and services that you have seen in the options. 4.2 No Show
  • If you fail to turn up for the tour, no refunds in part or full can be provided. The same condition applies in the case of unused tickets, sightseeing tours, car rentals,s or chauffeur-driven services. Likewise, rescheduling cannot be allowed for confirmed tours, transfers to and from airports, and other travel-related services.
  • Refunds will be done only through the Original Mode of Payment
Cancellation Procedures

Prior to making a cancellation, we recommend you carefully read the cancellation rules that apply to your tour package. For cancellation of all or any part of your reservation, make sure that you make notification of cancellation to Tours in writing. Upon receiving your cancellation request, we´ll let you know through e-mail, fax, or telephone regarding the confirmation of booking cancellation as well as the fee that should be paid. DRT cannot be held responsible for any cancellation that has not been received from you or has not been confirmed by us.

Itinerary Amendments

Routings and services covered in your package are subject to change based on local / weather conditions, airway schedules, and other several aspects. Should this transpire, we can provide suitable options of similar value, however depending on its availability. At most, we announce changes in itinerary, if any, before departure. Please note that DRT & Travels reserves the complete right to implement minor amendments in the itinerary at any time without reimbursement. Further, no reimbursement can be done in the event of vis major, such as a flood or earthquake.

Hotel Accommodation & Check-in – Check-out Policy

If we are not able to trace your accommodation in your preferred hotel, all efforts will be undertaken to provide you with a suitable alternative of a similar budget and standard. Speaking of check-in / check-out policy, it largely depends on the hotel that you´ve chosen.DRT cannot be held responsible for any early or late check-in and check-out requests which are not adhered to by the hotel due to their busy schedule.

Travel Insurance

DRT shall not be responsible for any kind of damages as an outcome of accident, illness, injury, or loss of personal baggage or even the cancellation of the trip. It is advisable that the traveler should avail of a travel insurance policy to tackle unforeseen events.

Travel Documents

It is the responsibility of every guest to ensure that he or she carries documents relevant to a particular tour, including a passport or a valid ID card. This is especially important for guests coming from a different country. No refund can be done in the event of loss or lack of these relevant documents. Similarly, passengers – irrespective of their nationality – are advised to check with their respective country´s consulate here to gain information on entry requisites, before they plan to visit here. Equally vital is to inquire with your consulate regarding the current visa and health requirements, as they are subject to change without prior notice

Website Usage Restrictions

All content on this website, including logo, images, information on tour packages, pricing details, and other relevant details, are proprietary Travels. Accordingly, as a condition of this website´s usage, you agree not to exploit this website or its content for any non-personal, commercial, or illegitimate purposes.

Delivery & Shipping Policy

desertrosetourism.ae will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE”.

Governing Law and Jurisdiction

Any purchase, dispute, or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.

Personal/basic details

The details and information you provide us through our website will be documented safely. Personal details include name, address, date of birth, credit card details, email address, etc. Apart from that we might inquire details about your preferred hotels, your frequent flyer number or any other detail relating to holidays and travel. We understand that you have the right to withhold from any information we ask unless it’s important for tour preparations.

System details

Whenever a customer visits our website, we record information like browsing software, duration of stay on website, IP address, the operating system, geographic location and certain other details.

How we use your details

All details related to the travel booking obtained from our website is utilized to prepare your tour or travel arrangements. The other information collected is utilisedto improve your experience on our website, communicate with you, provide better customer service and conduct surveys to enhance desertrosetourism’sservices and products. Your email address will be used to update you with our latest offers, promotions and tour packages.

Payments

When you make payments for a booked tour or activity or any other service provided by desert rose tourism using your debit/credit card, invoice payment and phone pay, the payment is processed by a payment solution provider. None of your transaction details are stored for future use.

C. We accept payments online using Visa and MasterCard credit/debit card in AED (or any other agreed currency)”.